At CatPrint, we strive to make customer satisfaction our top priority. If for any reason you are unhappy with your order, please contact us so we are able to work with you to fix the problem. We will gladly reprint and re-ship any order in which job specifications were not followed correctly due to internal error, or do not meet our printing standards and expectations. You must contact us within 7 business days of receiving your prints in order to be eligible for this policy.
If you receive your order and it was damaged during the shipping process, please contact customer service immediately.
CatPrint cannot be held responsible for the following:
*Please Note: We strongly encourage customers to review their email confirmations and contact customer service immediately with any errors or corrections.
In the unlikely event that your order does not meet your satisfaction and you do not wish to have it reprinted, we will refund your money upon the return of the complete order. The customer is responsible for the return shipping costs. The order also must be returned within 10 business days from the date it was received in order to be eligible for the refund.