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- General Information
- Ordering Policy
At CatPrint, customer satisfaction is our top priority. If, for any reason, you are unhappy with your order, please contact us so we can work with you to resolve your concerns. We will gladly reprint any order in which job specifications were not followed correctly due to an internal error, or do not meet our printing and quality standards. You must contact us within 7 business days of receiving your prints to be eligible for reprints.
If your order does not meet your expectations and you do not wish to have it reprinted, we will refund your order upon the return of the prints. The order must be returned within 10 days from the date in which it was received to be eligible for a refund.
Please note that due to the natural shifting of our cutting and finishing machinery, a margin of error up to 1/16th of an inch can occur during the print production process.
If you receive your order and it was damaged during shipping, please contact customer service immediately by emailing firstname.lastname@example.org and include a photo of the damage, your order number and the number of prints effected.
We strongly encourage customers to review their email confirmations and contact customer service immediately with any concerns. CatPrint cannot be held responsible for typos, incorrect information, incorrect printing specifications, design flaws or errors, or guarantee cancellation or modification of an order if printing has already begun.
Please review our Content Guidelines prior to placing your order. CatPrint reserves the right to refuse to print and cancel with notice any job or order that we feel does not follow our guidelines.